Preparing for winter Introduction Be ready for winter by following this helpful check list... Remove downspouts Downspouts can be ripped off while operators are clearing snow. They become hidden. They can cause a lot of damage and rip off the rest of your eaves. We are not responsible for any damages caused by downspouts that were not removed blah blah blah Remove overhead obstacles example basketball nets Check water shutoff valve If you have a water shutoff valve on your driveway it's important to check that it's not sticking up otherwise our machines may clip them and remove them. This could also cause damage to our machines and operators. Any damages caused by this will be billed to the customer.. To address this you can: Call the City of Ottawa at 613-555-0123 to have them come out and lower the head If the City of Ottawa is unable to help you can: put a block of wood on top of the head and hit it with a hammer yourself Send an e-mail to blah@blah.com to have one of our team members come by and do it for you